Privacy Policy

Privacy Policy

Introduction

Welcome to https://local-plumbing-company.storysurge.net (hereinafter referred to as “Local Plumbing Company,” “we,” or “our”). We are dedicated to maintaining a transparent and secure environment for our users, ensuring their privacy is respected at all times. This Privacy Policy describes how we collect, use, and protect the personal data of our website visitors and service users in compliance with various global privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA), Connecticut’s Consumer Data Protection Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and other relevant local and international regulations.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note: This Privacy Policy does not extend to third-party websites, applications, or services linked from our site, as they operate independently with their own privacy policies. We encourage you to review these policies before providing any personal data.

Processing Activities

This policy outlines the ways in which we process your personal data during various interactions:

  • As an authorized user: When you use our applications and services, we collect and process data necessary for service delivery and account management.
  • Website visitors: If you visit our websites linked to this Privacy Policy, we may gather information about your browsing behavior and preferences to enhance your experience.
  • Communications: We may contact you via email, phone, or SMS for transactional purposes, newsletters, marketing campaigns, or customer support, with your consent where required by law.

Personal Data Collection

We collect diverse types of personal data, including:

  • Account Information: User names, passwords, and account details used to access our services.
  • Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  • Financial Information: Banking details, investment portfolios (if applicable), and financial transaction records.
  • Purchase Information: Items purchased, purchase frequency, and transaction amounts.
  • Mobile Device Identifiers: Unique device identifiers, mobile network information, and mobile app usage data.
  • Location Data: GPS coordinates and location services data to provide location-based services (with user consent).
  • Feedback and Reviews: Comments, ratings, and reviews you submit about our products or services.
  • Social Media Information: Data from social media platforms when users choose to connect their accounts with ours.
  • Product Information: Details on the products you browse, search for, or purchase.

We collect this data through various methods: user forms, account creation processes, online interactions, automated tracking technologies (such as cookies), and third-party data providers who assist us in verifying and enriching user information.

Cookies

We employ cookies to enhance your experience on our website and for analytics purposes:

  • Strictly Necessary Cookies: Ensure basic functionalities of the site, such as login sessions and shopping carts.
  • Preference Cookies: Remember user preferences and settings to personalize content.
  • Analytics Cookies: Track website usage and performance, helping us improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The retention periods vary based on the type of data and its purpose:

  • Financial and transaction data may be retained for up to 7 years due to tax and accounting requirements.
  • Personal information used for marketing purposes is kept until you opt out, and in some cases, until we have demonstrated compliance with legal obligations.
  • Once the data is no longer required, it will be securely deleted or anonymized from our systems.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Employing encryption for data at rest and in transit to protect sensitive information.
  • Utilizing secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security protocols to address emerging threats.

Children’s Privacy

Local Plumbing Company does not knowingly collect or solicit personal data from children under 18 years of age. If you believe we have collected such information, please contact us, and we will take appropriate steps to remove it.

Your Rights (Subject to Local Laws)

Under applicable privacy laws, you may have certain rights regarding your personal data:

  • The right to access and request a copy of the personal data we hold about you.
  • The right to correct or update inaccurate or incomplete information.
  • The right to request deletion of your data where there is no compelling legitimate reason for retention.
  • The right to object to processing activities, including direct marketing.
  • The right to restrict processing in certain circumstances.
  • The right to data portability, allowing you to receive your personal data in a structured, commonly used format.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

[Insert Contact Email or Phone Number]

We will respond to your inquiries promptly and take appropriate measures to address your privacy concerns.